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Can I get to the Internet from my room?
Is there a charge for Internet or e-mail?
What type of computer should I bring with me to use in my room?
What software programs does Keuka support?
Where can I get help?
What is the F: drive?
How do I check my e-mail from off campus?
How do I change my password?
Can I get to the Internet from my
room?
Yes!
· All of our resident halls are wired for internet access
through Time Warner Cable.
· To find out if your current computer will work, please click
here.
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Is there a charge for Internet or
e-mail?
· We charge a tech fee that covers
Internet, e-mail, phone, voice mail, and cable TV.
To find out if your current
computer will work on campus, please click
here.
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What type of computer should I bring
with me to use in my room?
We are a PC campus. To gain access to the network, we recommend a PC
meeting or exceeding the following minimum specs:
- CPU Speed - Pentium II or equivalent -
400Mhz
- Memory - 128MB RAM
- Space - 100MB free on hard drive
- Operating systems - Windows 98 and above
- CD-ROM, floppy drive
- Ethernet card or open PCMCIA, USB or PCI
slot
- Limited Macintosh support
- Anti-virus software
***Computers that do not meet these minimum
guidelines may not work with the campus network.
Limited support of Linux computers on the network
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What software programs does Keuka
support?
-Windows 98, 2000, Me, XP
-Microsoft Office 97 and above (Word, Excel, Powerpoint, Access,
Publisher)
NOTICE- There is no support for MP3 downloads, Instant Messengers,
games, or boot leg software
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Where can I get help?
IT Services Help Desk Support
We will gladly provide assistance with PC hardware, software, or
network problems. Sorry, but we do not provide support for Instant
Messengers, MP3 downloads, games, or boot leg software.
You can either come by our office (bottom of Strong Hall), email
help@mail.keuka.edu
or call our
Help Desk at 5217.
No, we don't make house calls but the good news is that there is no
charge for services!
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What is the F: drive?
The F: drive is your personal space on the network
and "my home" on keukanet..
-The server where your F: drive space is located is backed up
nightly. You have access to this drive from anywhere on campus after
logging in or by going to
http://keukanet.keuka.edu/myhome.
-You are allowed 15 MB of space on our network for your F:
drive.
-It is recommended that you not save documents and pictures that are
not needed for schoolwork to your F: drive.
-If you get a message that you are out of disk space, it is too
late, because you need extra space for the delete process. If this
happens you need to call ITS and request temporary extra space so you
can clean up your drive.
-Pictures that may have been mailed to you as attachments
take up a lot of space on your F: drive. You can save these to a
your hard drive, a floppy disk or a Zip drive, if needed.
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How do I check my e-mail from off
campus?
To check your Keuka email account, go to
http://keukanet.keuka.edu and
select "webmail." Next, log in using "username@mail.keuka.edu" and
your password.
You can 'POP' your e-mail from your Keuka account to any popmail
program.
Just fill in your username and password to access your new mail that
has been delivered to your Keuka account.
You username is: username@mail.keuka.edu
A couple of POP mail programs that work include:
Web-In-Box or
Hotmail
(you need to have a hotmail
account to use this option.).
Here are the directions for checking e-mail from
Outlook
Express or
Netscape
Mail
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How do I change my password?
Go to
http://keukanet.keuka.edu
Click on "Change Password"
Follow screen prompts.
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