Telephone Questions

How do I call off campus?
What is my phone number?
What is the charge for long distance?
How do I set up or change my voice mail greeting?
How do I find someone's phone extension?
I am having trouble with my phone, what do I do?
How do I check for messages?
Shortcuts for leaving messages.
How do I check my long distance bill?

How do I call off campus?

When placing a call off campus you must dial 9 before the number.

Examples:

9-xxx-xxxx Any local number
9-xxx-xxxx + PBN Long distance in the 315 area code
9-1-8xx-xxx-xxxx Toll free calls
9-1-xxx-xxx-xxxx + PBN Number outside the 315 area code
9-011-xxx-xx-xxx-xxxx + PBN + # (pound sign) International calls
When your PBN is needed you will hear a tone after the number has been dialed. Enter your 6 digit PBN and the call will dial.

If you use a calling card for a long distance call you must dial 9 and then the card number.
Follow the card instructions to complete the call. Local Exchanges for Keuka College are:

area code 315: 227, 270, 279, 531, 536, 595, 694, 890
area code 607: 243

What is a PBN (authorization code)?

PBN = long distance authorization code.

You will need a PBN to dial long distance.
If you do not have a PBN or you have forgotten it, please visit IT Services with your ID.
We use your PBN to generate your telephone bills. It is not advisable to share this code.
Do not make your PBN a speed dial number on your telephone.
You are liable for all calls made using your PBN.
If you choose not to use your Keuka College Long Distance, please visit ITS with your ID to de-activate your PBN.
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What is my phone number?

Your extension is written on the phone jack in your room. To determine if this is the correct #, please call ext. 5217 and we will be able to tell you where you are calling from.

Your direct phone # is: (315) 279-extension.

If you change rooms, Residence Life will forward the proper paperwork to ITS so that your voicemail box is reset.

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What is the charge for long distance?

Long distance calls are 9.9¢ per minute.

International calls depend on which country is called.

If you need to know how much a call will cost before you make it, contact ITS at ext. 5217, and we will assist you.

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How do I set up or change my voice mail greeting?

When accessing your voice mail box for the first time you will not need a personal security code.

To set up your new voice mail, dial 6000, from your phone.
The system will ask you to say your name. Speak clearly and say both your first and last name.
You will be prompted to enter your personal security code.
You will be prompted to say your greeting and if you want to review.
When the voice attendant asks you a question, you can press 3 to hear help menu options.

If you are prompted to enter a personal security code when setting up your voice mail for the first time, someone previously owned your extension (i.e., recent room change). Call ITS at ext. 5217 to have it reset.

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How do I find someone's phone extension?

Use the Directory to look up someone's extension number.

Dial 5000, after the voice attendant answers, press 2.
Press the numbers associated with the first three letters of the person's last name.
The voice attendant will list the names matching the first three letters and their extension number.
Subscribers have the option of removing their name from this directory.
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I am having trouble with my phone, what do I do?

Try these trouble shooting tips before you call our office:

Try another phone in your phone jack to determine if it is the phone or the phone line.
Check the cable that connects your phone to the wall - is it loose or appear broken?
If you are still having trouble, please call extension 5217.

Cordless phones will work on campus, but depending on traffic you may get static or call overlap.

Keuka College does not supply you with a phone. We will, however, help you in determining if your phone is defective.

If lightning strikes near campus, it can enter through the telephones lines. It is not a good idea to be using the phone during a storm that produces lightning.

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How do I check for messages?

Listen to the messages from your voice mail.

Dial 6000 on your phone.
Dial 5000 from another phone (279-5000 from off campus). At the auto attendant dial 9 + your extension.
Enter personal security code.

While listening to your message, use these shortcuts:

You can skip a message by pressing the * key.
Pressing # # will play the message again.
Pressing 3,6 will delete the message.
Pressing 3,# will start the message again.
Pressing 3,7 will archive the message.
Pressing3,8 will tell you when the message arrived
Pressing 3,9 will allow you to send a copy of the message to someone else.
To exit your voice mail quickly, press * * *.
Pressing 7 will rewind the message five seconds.
Pressing 9 will forward the message five seconds.

During or directly after listening to the message press 3. This will take you to the choices you have:

Press 5 for the next message, 6 to delete the message, 7 to archive important messages, 8 for time stamp (to find out the time it was sent), 9 to redirect and send to someone else's extension, and 0 to save as new.
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Shortcuts for leaving messages.

When you have accessed a voice-mailbox you can press * to bypass the greeting and leave the message.

To leave a message directly into a subscriber's voicemail box, without ringing the phone:

Access your voice mailbox - dial 6000 and enter personal security code.
When asked if you want to leave a message, press 1.
Enter the first three letters of the person's last name OR press # # and then the person's extension.
Leave your message.
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How do I check my long distance bill?

To access your detailed long-distance billing information via the Internet, click here or type http://10.0.0.103 in your location bar. (You can only access this server from a campus owned PC.)

Once you are on the server, you will need to log in using your subscriber id# as your username and PBN# as your password. Both these #'s were given to you when you first signed up for long distance.

If you lost your subscriber id#, please call the Help Desk at extension 5217, e-mail help@mail.keuka.edu or stop in the IT Services office and we will give it to you again.
Hint: your PBN is the # you punch in to make long distance calls.

Detailed phone statements will be available by the 8th of each month and are due in full by the 28th of the same month. All outstanding balances are forwarded to your student account if not paid by the 28th. Payments can be made at the Cashier's Office in Ball Hall or mailed to: Cashier's Office, Keuka College, Keuka Park, NY 14478. Please include your student id# on your check.

If you have any questions regarding your statement or require assistance, please contact the IT Services office at ext. 5217.

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