Coronavirus (COVID-19) FAQs

Top Coronavirus Questions

Keuka College is working closely with the Yates County and New York State health departments to ensure we are prepared in the event Coronavirus is detected on our campus. 

Campus Facilities/Access

Can I stay on campus or am I required to leave? Is this for the rest of the semester?

After careful consideration, and in accordance with continuing state and federal guidelines, we have resigned ourselves to the fact that Keuka College's campus must remain closed at least through the remainder of the semester.

Students were encouraged to remain home at the conclusion of Spring Break. The deadline to apply to return to campus after Spring Break has expired. Unless you have already been approved by the Office of Student Affairs, no further requests for returning to campus will be considered at this time. Student ID access to buildings has been turned off for all students not approved to remain on campus.

Students facing extraordinary circumstances may contact the Office of Housing and Residence Life to inquire about an exemption. The College will continue to provide limited dining options to those on campus. Other essential services (e.g., health and counseling) will remain available.

Are the buildings and residence halls closed?

Some of them, yes. And the College has closed all buildings that are not currently housing students: The Jephson Science Center, Hegeman Hall, Lightner Library, Strong Hall, the Dahlstrom Student Center, Keuka Commons, the South Duplex, Allen House, the Recreation and Athletics Center (RAC), Wagner House, the Allardice Alumni Center, Davis Hall, Blyley Hall, and Saunders Hall. Exception: Approved residential students may remain in their residence halls and visit Dahlstrom Student Center ONLY to retrieve meals at their predetermined time.

Can I return to live on campus?

The deadline to apply to return to campus has expired. Unless you have already been approved by the Office of Student Affairs, no further requests for returning to campus will be considered at this time. Student ID access to buildings has been turned off for all students not approved to remain on campus.

Those who were approved to live on campus while they take online classes may be subject to COVID-19 testing and/or quarantine upon their return. In addition, returning students will be confined to their residence halls or apartments for a minimum of 14 days, with the exception of access to essential (e.g., meals, restrooms, laundry, health and counseling) or academic (e.g., clinical placement, etc.) services.

Additional policies will include:

  • No outside (non-resident students) visitors will be permitted in the residence halls.
  • All common areas, including residence hall lounges, will be closed.
  • Gatherings of more than five students in residence halls will be prohibited.
  • Alcohol is prohibited in the residence halls and apartments for all students until further notice.


How long may students continue to live on campus?

Students who have been given permission to remain on campus do not need to leave until the end of the semester on May 13. If you would like to move out sooner, please contact [email protected]. We know that there are a number of international students who may not be able to return home at the end of the semester. If this is the case, we will make arrangements for you to remain on campus as long as necessary.

What is the policy for students who are staying on campus, who want to have a guest visit overnight?

No outside (non-resident students) visitors are permitted in the residence halls. If you are approved to remain on campus, it is with the extreme emphasis that you do not allow visitors into your buildings. Violations of this policy may result in your removal from campus.

What about public access to the campus?

In the interest of public health, all College property has been closed to the general public for the foreseeable future. Only faculty, staff, and students who have obtained permission may be on the campus. This includes the lakefront, campus grounds and green spaces, and all campus facilities. Through traffic on Lake Avenue, a public road, will not be affected.

My reason for staying on campus changed. What should I do if I’ve decided to go home?

If you were staying for Nursing, Practicum, student teaching, or Field Period® experience, and you no longer need to remain on campus, please email [email protected] or Administrative Assistant Student Affairs Teri Spoor at [email protected] with your departure date and time. We strongly encourage students to leave campus if they no longer have an extenuating circumstance for remaining.

What should students do if they need to retrieve something from their room?

Residential students who are not currently residing on campus may sign up for a specific day and time block to retrieve their belongings later this spring. Specific details on the move-out process will be sent by May 1.

Please recognize that these plans may need to be adjusted to conform with any new federal, state, or local guidelines. Please do not come to campus to retrieve items in residence halls until arrangements have been made. You will not be given access to the building. Yates County does not have a robust healthcare infrastructure; county officials are asking for limited traffic to the area to reduce the risk of a widespread outbreak in our community.

If a student left only a handful of items in their dorm, is it possible to leave them there until they return to campus in the fall?

Students with this question should contact [email protected]. These requests will be handled on a case-by-case basis.


Are there any exceptions for obtaining packages that have been sent to a student? For example, if a family sends a student money?

To retrieve packages from the mailroom, please call (315) 279-5466 to coordinate a curbside pick-up time and location.

What if professors or staff need to retrieve something from campus?

Non-essential personnel wishing to visit the College must follow the following protocol:

  • Contact your appropriate vice president to request approval.
  • The vice president will then notify the director of Campus Safety, who will share the information and approximate time of arrival with Campus Safety officers.
  • Faculty/staff members must call Campus Safety at (315) 694-0268 when they arrive on campus, regardless of whether they need Campus Safety to provide entry to a building.
  • Faculty/staff must then call Campus Safety when they are leaving campus.


Can faculty members have students who are still on campus or in close proximity to the College visit for office hours?

Faculty are strongly encouraged to use Microsoft Teams to hold virtual office hours and to limit or eliminate face-to-face interactions with students and one another.

If a faculty member has limited internet access at home, are they permitted to go to campus to deliver their class?

No, they are not. Only essential personnel with permission of their respective vice president are permitted on campus at this time. Faculty with internet issues are encouraged to work with the IT Service Desk by submitting a ticket or calling at (315) 279-5217 option 3 to make alternate arrangements.

Student Services

What services are available to students remaining on campus?

Food and Meals

  • Dining Services - Meals are boxed and available in the Phillips Lounge of the Dahlstrom Student Center. Lunch is available from noon to 1 p.m. daily. Dinner is boxed with breakfast items for the next day and available from 5:30 to 6:30 p.m. daily.
  • Food Pantry - If you need meals and don’t have the money or the ability to go into town for groceries, please visit the food pantry in the Commuter Lounge of Dahlstrom. Please be respectful and take only what you need.


  • Keuka Taxi - If you need a ride to and from campus, please contact Campus Safety at (315) 279-5250.
  • Yates Transit Service is operating its normal Keuka College-town shuttle schedule. For information, call (315) 694-7700. Shuttle service to Penn Yann will continue on Monday, Wednesday, and Friday but there will NOT be shuttle service of any type on Saturdays. Complete schedules and routes can be found at the YTS website,

Mail and Package Pickup

  • To retrieve packages from the mailroom, please call ahead at (315) 279-5466 to coordinate a curbside pick-up time and location.

Medical Services

Counseling services

  • Soldiers and Sailors Memorial Hospital: (315) 531-2000.
  • Ulife counseling service for college students: Visit online at or call (800) 273-8255 or Text "GO" to 741-741
  • Suicide Hotline: 1-800-273-8255

Mobile Hotspots

  • The College is working to establish remote mobile hotspots for students who stayed on campus due to lack of internet access at home. If you’d like to return home if we can provide you a mobile hotspot (free of charge) for remote learning, please contact Associate Vice President for Student Affairs and Dean of Students Jon Accardi at [email protected] or (315) 279-5215.

How should students who have rented textbooks from the bookstore go about returning them at the end of the semester?

Rental textbooks are due back to the bookstore by the due date on the student’s receipt. Students can log in to their rental account on the bookstore website and print out a prepaid FedEx label to ship them back at the end of the semester.

Students can also convert a rented book into a purchase if they want to keep the book.

I require disability services, how will that work?

Students who require disability services are encouraged to contact their professors to determine what online delivery methods will be used and what, if any, additional services may be necessary. Some accommodations students used in class may no longer apply to online formats, and some accommodations not considered previously may now be appropriate. Students can then request services through the Student Success Office & Disability Services.

Accommodations should be requested by e-mail to Division Chair of Occupational Therapy Dr. Christopher Alterio at [email protected]

Can I still get tutoring services?

Students who had, need, or served as tutors, or faculty who desire tutors for student support, are encouraged to contact Writing Center Director Catherine Agar at [email protected] to submit requests or queries.

Requests for tutoring can be made online.

What about Writing Center services?

The Writing Center will be offering online writing support to all students. We will review papers and send feedback via email. We can also call or video-conference. Students should email [email protected]  or

  1. Go to
  2. Create an account, if you don’t already have one
  3. Log in with your new account information
  4. Choose “AOE Writing Help” and select any open (white) slot.
  5. Fill out the appointment form and attach your paper to the form.

You will receive feedback on your paper within 48 business hours.

Are there any special off-campus services students should be aware of?

  • U-Haul is offering 30 days of free self-storage at U-Haul-owned and -operated facilities to help college students impacted by unforeseen schedule changes. The free month applies to new customers with college IDs and is a limited-time offer subject to availability. Visit to find the store nearest you.
  • Enterprise Rent-A-Car is reducing the age minimum and waiving the young renter fees for rentals through May 31. A valid Student ID is required.
  • Charter Communications has announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.

Financial Questions

How will work-study students be affected?

Following Spring Break, only students whose duties were deemed essential continued in their work-study roles (e.g., supporting student remote learning, student health, and safety). Students were contacted by their supervisors if this was the case. Additionally, the recently passed Coronavirus Aid, Relief, and Economic Security Act (CARES Act) included provisions to support students impacted by the pandemic.

The College plans to use a portion of this funding to pay students for lost wages. We are working with individual supervisors to determine how many hours would have been worked in the second half of the semester to make these calculations. We anticipate having additional information available in the next few weeks.

In the meantime, additional questions or concerns can be emailed to Megan Robinson, Executive Assistant, Enrollment Management & Student Development at [email protected].

What will room & board reimbursements look like?

Keuka College is issuing credits/refunds for room & board, but will maintain tuition and fees.

If you participated in the room and/or board plan in Spring 2020 and left the campus early as a result of the pandemic, you will receive a 50% refund or credit of your room & board costs for the last seven weeks of the semester (March 30 - May 15).

  • All refund/credits will be applied to your student account. If an ending credit balance exists in your student account, you will receive a refund.
  • If you transfer or withdraw, you will not be eligible for a refund.

Credits/refunds will be processed within the next six weeks, and your student account balance in the KC Portal will be updated to show your credit/refund.

Why is the refund 50%?

Room & board revenue is an important part of how the College is able to operate. These dollars are used to provide you with robust services and staff; maintain the buildings you live, work, and study in; and offset a portion of the costs of your academic scholarship (this, for instance, is why scholarship values are typically reduced if you are approved to live off campus).

As with private homes, expenses are not spread evenly throughout each week of the year. For example, there are many seasonal services (e.g., heat, snow removal) students received in the fall and winter months from room & board payments that are not present in the spring.

If a nursing student is unable to complete clinical hours, how will that impact their loans considering they will require additional time to complete their degree requirements?

As long as a student is enrolled in at least 6 credits per semester his/her loans will be deferred, no payment will be required.

Classes and Academics

How is Keuka College keeping informed of the changing conditions?

Keuka College is working closely with the Yates County and New York State health departments to ensure we are prepared in the event Coronavirus is detected on our campus. 

How will students take (lab, fine art, music, etc.) online?

The College's faculty has worked with its peer institutions to identify best practices while relying heavily on the expertise of our faculty who currently offer online courses. 

Music performance classes will have alternate assignments in Moodle through the remainder of the semester.

Fine Arts will be taught using Teams and Moodle. (We are currently identifying additional solutions for the senior art showcase exhibition at the end of the semester). 

Information about labs will be shared with students by their individual professors.

How will ASL classes be conducted?

American Sign Language and ASL/English Interpreting instruction will be delivered via Zoom so that everyone can see each other and all the times, as well as being able to utilize talk-to-text caption transcription technology.

How will classes with labs be handled?

Again, planning is still in the works but, as with other instruction, labs will not be taught on campus but, rather, through Microsoft Teams, Moodle, and other online resources depending on the instructor.

I’m an international student and have restrictions around taking online classes. How does this affect me?

The Student and Exchange Visitor Information System (SEVIS) has waived the requirement for international students, allowing them to continue to study fully online.

What other information will international students need?

Specific information on travel, remaining on campus, and taking online courses from campus will be available on this webpage.

What about Adult and Online Education instruction?

Students in the Adult and Online Education programs will continue online-only learning until at least the middle of May.

I’m a student teacher in a local school district; how am I affected?

Local school districts in which Keuka College students teach have announced plans to close at least through May 15. You’ll need to find out whether faculty are expected to continue reporting. If so, so should you. If not, and you decide to leave campus, please follow the policies set forth by the College regarding residence hall occupancy. If your school resumes classes before Keuka College reinstitutes on-campus instruction, please contact the Office of Housing and Residence Life by emailing [email protected] or calling (315) 279-5425 for direction on returning to campus.

Pass/Fail Questions

Will students be given a pass/fail option for grading?

Yes. Keuka College has adopted a temporary “Pass/Fail” grading system for the Spring 2020 semester.

How will the pass/fail option work?

Undergraduate students who earn a C- or higher will have the option of replacing that grade with a Passing (P) grade. Students will receive a letter grade at the end of the Spring 2020 semester. Once grades have been submitted, it is the responsibility of the student to contact their academic advisor to request a Passing grade(s).

What if I received a D or an F grade?

Students who have received D’s and F’s are not eligible for the Passing grade option.

Is the pass/fail option available to graduate students?

No. The Passing Grade Policy is not an option for graduate students.

How will a Passing grade impact GPA? If a student has a 4.0, how will a Passing grade be calculated towards their GPA?

Passing (P) grades carry full course credit, but do not affect the student’s GPA in any way; no quality points are assigned with a Passing grade.

How do I go about requesting a Passing grade?

In order to request a Passing grade, the student must follow the following steps within 15 days of their last day of class:

  1. Consult with their academic advisor.
  2. Discuss which courses they would like to have changed to a (P) grade.
  3. When applicable, consult with the grantor of their scholarship to discuss possible implications. Please note, students receiving scholarships from Keuka College will not be negatively impacted.
  4. Ask their academic advisor to submit a Passing Grade Request form on their behalf.

NOTE: All requests will be reviewed and processed by the Registrar’s Office.

How much time do I have to request a Passing grade?

The window for requesting a Passing grade for Spring 2020 classes begins on the last scheduled day of class and extends 15 days (including weekends and holidays). All request forms must be submitted within 15 days of the last day of class or they will not be considered.

Is there a maximum amount of Passing grades I can declare?

No. You may declare as many Passing grades as you wish. Please note that declaring all (P) grades may have negative impacts. Please consult with your academic advisor and/or the Registrar’s Office if you have questions.

How will this affect my probationary status?

The rules for Satisfactory Academic Progress will still be in affect.

What if the course in which I want to request a Passing grade is my second attempt at the course?

Passing grades will replace all prior failed attempts and allow the student to advance. Passing grades will not be calculated in the student’s GPA

What if the grade I want to declare as a Passing grade is a prerequisite to another course?

For the Spring 2020 semester, Passing grades will fulfill prerequisite requirements and allow the student to continue to the next course.

Will requesting a Passing grade affect my financial aid?

Governmental and other agencies are developing guidance and we anticipate that there will be wide latitude for accommodation. The Financial Aid office is developing a process to accommodate the disruption of this semester and Keuka College is committed to supporting all of our students through this event.

Will requesting a Passing grade affect my athletic eligibility?

No. Student-athletes are bound to the same institutional guidelines as outlined in the Satisfactory Academic Progress policy.

Will requesting a Passing grade affect my eligibility for the Dean's List?

The rules for the Dean’s List still apply. However, students must have 12 completed credits with a letter grade assigned. Students with fewer than 12 credits graded with a letter grade will not be considered for the Dean's List. (P) grades are not considered to be letter grades.

Will I still be eligible to receive Latin Honors?

The same rules apply for Latin Honors (e.g., Cum Laude, etc.). Passing grades will not affect a student’s eligibility.

I want to go to graduate school. Should I convert my letter grade to a Passing grade?

We recommend that you speak with your academic advisor and the institution you wish to be admitted into for your graduate program. Policies will vary among institutions.

Can I transfer into Keuka College with a Passing grade from my current institution?

Absolutely! We will accept Passing grades from other institutions as transfer credit. Please note that if you are applying for a program with specific grade requirements for major or prerequisite courses, your Passing grade is subject to Division review and could be denied as transfer credit toward your major requirements.

The 2020-21 Academic Year

We are committed to resuming classes, athletics, and residence life in a way that resembles the pre-pandemic environment as closely as possible in August, provided it is safe to do so.

That said, we must also plan for new challenges that may be unavoidable. The College’s ability to welcome students back to campus depends largely on guidance from the federal and state governments and public health officials. We are planning to resume on-campus instruction this fall, but if guidance from the state won’t allow it, we will have contingency plans in place to ensure you receive the best educational experience possible.

How will Housing Selection for 2020-21 be handled?

Housing selection resumed on April 13 in an online-only format. Additional information was sent to students via email on April 9. The timeline is as follows:

  • April 13: Junior Same Room Sign-up (55-84 Credits)
  • April 14-15: Junior Housing Lottery Selection (55-84 Credits)
  • April 20: Sophomore Same Room Sign-up (26-54 Credits)
  • April 21-22: Sophomore Housing Lottery Selection (26-54 Credits)
  • April 27: Freshman/Others Same Room Signup & Housing Lottery Selection

Contact [email protected] with any questions.

Field Period®, Athletics, And Other College Programs

What about summer Field Period® trips?

We have developed new, flexible alternatives for students to complete Field Period® requirements:

  • Traditional on-site Field Period® placements;
  • Virtual placements with an outside company or organization where the experience and interactions take place online;
  • Project-based self-development/self-learning Field Periods®, in which the student designs their own opportunity independently.

For information on all three, visit this website.

How will on-campus Field Period® students complete their experiences?

Just as with other academic instruction, faculty and staff overseeing Field Period® students will attempt to make arrangements to complete instruction using interactive online delivery methods. To whatever extent they can, students should attempt to work on their Field Period® duties remotely and/or contact their advisors for possible alternate Field Period® assignments.

What’s the status of the College’s athletics teams?

All spring athletics competition has been canceled throughout the North Eastern Athletic Conference, of which Keuka College is a member. No further competitions or practices will take place. While the College plans to mount a full fall schedule, the final decision will be determined by state and federal health guidelines.

Graduation and Other Spring Events

How will this impact graduation?

In accordance with federal Centers for Disease Control and Prevention guidelines, the College has postponed Commencement. We’ll determine a new date for Commencement once there is less uncertainty surrounding the public health climate.

Will students still graduate?

Students who are on track to graduate at the end of this semester will continue to be on track to graduate. The Spring semester will not be any longer because of the two-week Spring Break or the change to online instruction.

When will degrees be conferred?

The current plan is still to confer degrees on May 16. However, due to disruptions related to the outbreak, degree conferrals may be delayed up to two weeks.

Caps and gowns, as well as graduation announcements, were supposed to be ordered by April 1 (or by March 23 for the Leadership & Moving Up Ceremony on May Day Weekend). How should students proceed?

Students do not need to purchase regalia at this time. Keuka College has postponed all spring events, including Commencement and the Leadership & Moving Up Ceremony. The College plans to do its best to reschedule the events, even if that means moving them into the 2020-21 academic year, and will communicate with students as soon these decisions are made. Students will have adequate time to order regalia in advance of a rescheduled Commencement ceremony. 

How are year-end events being affected?

In accordance with state and federal guidelines, Keuka College has postponed all on-campus events scheduled for this spring. These include:

  • The 32nd annual Carl and Fanny Fribolin President’s Forum Lecture, which was scheduled for April 30, along with related Fribolin Fest events earlier in the day.
  • The Inauguration of President Storey, scheduled for May 1.
  • May Day Weekend, a three-day celebration scheduled from May 1-3 that includes Honors Convocation, Leadership & Moving Up Ceremonies, and honor society inductions.
  • The annual Celebrate Service ... Celebrate Yates (CSCY) Day of Service scheduled for April 26. This event will move to Saturday, Oct. 24, to coincide with national Make a Difference Day.
  • Commencement, scheduled for May 16, and related graduation-weekend ceremonies such as the Baccalaureate Service.
  • All College ceremonial events, such as the pinning ceremony for nurses.

The College will do its best to reschedule, rather than cancel, the events, even if that means moving them into the 2020-21 academic year.


Do I need a special type of computer/software to take part in online learning?

Any computer with a modern web browser will allow students to utilize and access instruction delivered through Moodle. For Online Live-Synchronous Classes, students should have a computer equipped with a microphone and webcam.

What other computer preparations will students need to make for online instruction?

There is no official platform requirement for our move to online learning. Individual faculty members will decide how best to deliver online instruction and advise students once that decision has been made.

I’m a student who does not have my own computer; what should I do?

Students facing extenuating circumstances preventing them from successfully navigating online instruction, such as not having a computer, are urged to contact the College via email at [email protected] to discuss their options.

I don’t have access to Wi-Fi at home, what are my options?

If you have DSL or higher-speed internet service at home, you’ll be able to access online instruction. If you have satellite internet, normal online instruction will be accessible but Online Live-Synchronous Classes will likely be more difficult to stream.

In addition, Charter Communications has announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.

For commuters - You may drive to campus and park in an approved lot space to access College internet/Wi-Fi. No meal plans will be available for commuters.

Will I need to log onto the College’s VPN (virtual private network) for online instruction?

VPN is required only for Faculty, who need it to access the College’s Colleague user-interface (UI) system.

Public Health

Have there been any reported cases of COVID-19 on the Keuka College campus or among its students, faculty, or staff?

No. There have been no reported cases of COVID-19 at Keuka College as of Wednesday, April 29.

What if a student contracts the virus and is unable to complete classwork?

Students who are unable to complete classwork would receive a grade of Incomplete until such time as the work can be completed.

What steps has the College taken to reduce the possibility of COVID-19 reaching or spreading on campus?

The College has taken the following steps to reduce the possibility of COVID-19 on campus:

  • Only “essential” staff are permitted to work on campus until further notice;
  • All instruction has transitioned to online-only delivery;
  • Ongoing, regular collaboration with community partners, such as Yates County Public Health, the New York State Department of Health, Finger Lakes Health, and the Upstate New York College Collaborative to discuss best practices for COVID-19 identification, monitoring, and containment;
  • Training of the Residence Life Senior Team in COVID-19 screening and providing of First Aid kits including disposable thermometers, masks for ill students, and latex gloves;
  • Sharing of the New York State school-cleaning protocol with the College’s housekeeping team;
  • Tracking of students, staff, and faculty undergoing international travel;
  • Enactment of our Infectious Disease Policy in our Health Clinic;
  • Refinement of the College Epidemic Policy to further match our current COVID-19 situation.

Has the school taken precautions in the case that there is a resurgence in the fall?

The administration is continuing to monitor the progression of the pandemic and is beginning to model different scenarios and strategies for the Fall 2020 semester. However, it is too early to determine any specific course of action.


Is the College offering on-campus visits for approved or prospective students?

Keuka College is not scheduling on-campus visits at this time. We invite you to schedule a virtual appointment by logging on to and selecting a date.

Our counselors will meet with students over various platforms including Microsoft Teams, Zoom, Skype, and FaceTime. You can also schedule a virtual appointment by calling (315) 279-5254 or emailing [email protected]

Is Keuka College accepting applications and/or inquiries from prospective students?

Absolutely! The College invites all interested students and families to contact the Office of Admissions at (315) 279-5254 or [email protected].

Additional information, including a link that allows you to take a virtual tour of our campus, is available on our website here.

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