Answer the student’s call for help by following these steps:
Call campus safety or 911 if there is impending danger to the student, you, or anyone else.
Take a moment to breathe deeply and calm yourself. Use a soothing tone of voice when asking questions and giving directions.
Take It Slow
If circumstances allow (i.e., you are NOT in immediate danger of physical harm), take a minute to consider your next best step.
You don’t have to handle this alone. Ask colleagues or other professionals for guidance and assistance.
Use Active Listening
Give the student your full attention, make eye contact, and restate the student’s words to make sure you grasp what is happening and they know you are trying to help.
Ask Simple Questions
It’s okay to ask the student directly if they are considering harming themselves or others (asking them doesn’t give them the idea).
Help Them Take Real Steps
Contact a mental health counselor or an academic advisor with the student and check in on them in a few days to encourage them to follow through with the appointment or treatment plan.
Title IX Mandatory Reporting
In addition to referring a student to sources of assistance, any sexual or gender-based harassment or assault mandates reporting. To report an incident visit the KC Reporting Tool.
For questions regarding mandated reporting, please visit this page.
There are many resources available to help students who are experiencing difficulty with academic, personal, medical, and mental health issues. The following steps can guide you to the appropriate office.
Is the student a danger to themselves or others, OR does the student need some other immediate assistance?
I am concerned about the student’s physical safety or for that of others. Call Campus Safety at (315) 279-5250 or call 911.
I am not concerned for anyone’s safety in the immediate moment, but the student is in need of support to work through academic or mental health issues: Contact the Keuka Cares Team (KCT).
The student is in my presence and showing signs of needing help but I don’t know how serious it is. I am unsure of how to help and extremely concerned about the student: Contact Health and Counseling Services at (315) 279-5368.
The student is NOT in my presence but has said or written something concerning to me; acted strangely; or appeared to be unkempt, in distress, upset, or under the influence of drugs or alcohol, and I want to be sure they get some help: Contact the Keuka Cares Team (KCT) by filling out this form.
Be that person who embodies the Keuka College spirit of dedication, care, and concern. Reach out to the student, if appropriate, to make sure they have the help they need and know you are there for them.