KC Cares


The Dots

Common behaviors that indicate distress are listed on this site. There may be others that are not listed. When you start to see patterns of behaviors, it’s time to move to the next step.


Find answers for the student. The situations will be as varied as the individuals. Use the suggestions and advice below to help you find the best potential answers for the student.


Once you have determined the correct response, refer the student to the right resources.


Let the student know you are there for them as they pursue the help they need.


Below is a list of services that may be of assistance in situations where students need medical, academic, or mental-health support.






Connect The Dots

Watch for signs of distress in students. Remember, there may be more than one type of behavior, and pay attention to their frequency and seriousness of behaviors. 







Answer the student’s call for help by following these steps:

Be Safe

Call campus safety or 911 if there is impending danger to the student, you, or anyone else.

Remain Calm

Take a moment to breathe deeply and calm yourself. Use a soothing tone of voice when asking questions and giving directions.

Take It Slow

If circumstances allow (i.e., you are NOT in immediate danger of physical harm), take a minute to consider your next best step.

Seek Help

You don’t have to handle this alone. Ask colleagues or other professionals for guidance and assistance.

Use Active Listening

Give the student your full attention, make eye contact, and restate the student’s words to make sure you grasp what is happening and they know you are trying to help.

Ask Simple Questions

It’s okay to ask the student directly if they are considering harming themselves or others (asking them doesn’t give them the idea).

Help Them Take Real Steps 

Contact a mental health counselor or an academic advisor with the student and check in on them in a few days to encourage them to follow through with the appointment or treatment plan.

Title IX Mandatory Reporting

In addition to referring a student to sources of assistance, any sexual or gender-based harassment or assault mandates reporting. To report an incident visit the KC Reporting Tool.

For questions regarding mandated reporting, please visit this page.







There are many resources available to help students who are experiencing difficulty with academic, personal, medical, and mental health issues. The following steps can guide you to the appropriate office.

Is the student a danger to themselves or others, OR does the student need some other immediate assistance?


I am concerned about the student’s physical safety or for that of others. Call Campus Safety at (315) 279-5250 or call 911.


I am not concerned for anyone’s safety in the immediate moment, but the student is in need of support to work through academic or mental health issues: Contact the Keuka Cares Team (KCT).

Share a Concern Now


The student is in my presence and showing signs of needing help but I don’t know how serious it is. I am unsure of how to help and extremely concerned about the student: Contact Health and Counseling Services at (315) 279-5368.

The student is NOT in my presence but has said or written something concerning to me; acted strangely; or appeared to be unkempt, in distress, upset, or under the influence of drugs or alcohol, and I want to be sure they get some help: Contact the Keuka Cares Team (KCT) by filling out this form.







Be that person who embodies the Keuka College spirit of dedication, care, and concern. Reach out to the student, if appropriate, to make sure they have the help they need and know you are there for them.